Privacy Policy

Data Controller Information

InfiniteEdge SARL is the data controller responsible for your personal data. Our contact details are:

Data We Collect

We collect and process various types of personal data when you interact with our website and services. The data collection includes information you provide directly and information collected automatically through your use of our services.

Information You Provide

• Contact information (name, email address, phone number)
• Company or gym information
• Messages and enquiries sent through our contact forms
• Service preferences and consultation requests
• Any other information you choose to provide when contacting us

Information Collected Automatically

• IP address and location data
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our website
• Referring websites and search terms used

How We Use Your Information

We use the personal data we collect for specific purposes and only when we have a legal basis to do so. How we use your data depends on how you interact with our services and the preferences you have expressed.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses different types of cookies and similar technologies to enhance your browsing experience and provide personalised content. These include:

• Necessary Cookies: Essential for website functionality and security
• Analytics Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and remarketing campaigns

For detailed information about the specific cookies we use, please refer to our Cookie Policy.

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we must have a legal basis for processing your personal data. We rely on the following legal bases:

• Legitimate Interest: For website analytics, security, and business communications
• Contract Performance: When providing consultancy services
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: For compliance with applicable laws and regulations

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted service providers who help us operate our business and provide our services:

• Website hosting and technical service providers
• Email marketing platforms (with your consent)
• Analytics services (such as Google Analytics)
• Professional advisors (lawyers, accountants) when necessary
• Law enforcement or regulatory bodies when legally required

All third-party service providers are required to maintain appropriate security measures and use your data only for the specified purposes.

Data Retention

We retain your personal data for different periods depending on the type of information and the purpose for which it was collected. Our data retention practices ensure we keep information only as long as necessary:

• Contact enquiries: Up to 3 years from last contact
• Client data: 7 years after service completion (for legal compliance)
• Website analytics: 26 months (Google Analytics default)
• Marketing communications: Until consent is withdrawn
• Cookies: As specified in our Cookie Policy

After the retention period expires, we securely delete or anonymise your personal data unless we are required to keep it longer by law.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal data. These rights allow you to control how your information is used and ensure transparency in our data processing activities.

Data Security

We implement appropriate technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security practices include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and staff training
• Secure hosting and backup procedures
• Incident response and breach notification procedures

While we strive to protect your personal data, no method of transmission over the internet is completely secure. We encourage you to take appropriate measures to protect your information when communicating with us online.

International Data Transfers

Your personal data is primarily processed within the European Economic Area (EEA). In some cases, we may transfer data to countries outside the EEA for service provision purposes. When this occurs, we ensure appropriate safeguards are in place:

• Adequacy decisions by the European Commission
• Standard contractual clauses approved by the EU
• Binding corporate rules for multinational service providers
• Certification schemes and codes of conduct

Children's Privacy

Our services are not directed to children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child without appropriate consent, we will take steps to delete such information promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will notify you by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the details below. We are committed to addressing your enquiries promptly and transparently.